Warranty

Please complete all required information to avoid warranty registration failure.After successful registration, non-official store customers will receive a confirmation email—please check your inbox

保証を有効化する

Special Offer for Returning Buyers

Summer Exclusive

  1. Eligibility: Open to official website & Amazon orders. 
  2. How to Claim: Send your order number + order email to our assistant via: Email: justin@ranvoo.com   .
  3. Receive a members-exclusive 30% OFF code (applies to base price only)

Note:

• 1-time use per customer

• Cannot combine with other discounts/sale prices

Palm-Sized Hurricane
Hairdryer Power
Fits in Your Pocket

Quick activation, guaranteed after-sales care.

After-sales service is exclusively available for orders placed on our official website and Amazon authorized stores. Customers who purchased through other channels should contact their point of purchase for support.
Activate Warranty
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AICE-LITE-1_3000-Art-20250218

Voice of Users

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Essential tool for hot and humid climate

"AICE Light Plus arrived 1 day early. Performed excellently in 33°C/85% humidity - lightweight, doesn't get blocked by collars, maintains full airflow while charging (50% drain after 1.5hrs at C3 mode and max wind speed + 30min recharge to 75% with power bank). Though not dehumidifying, it reduced perceived temperature from 33°C to 25°C. Remarkably quiet with cooling performance far surpassing regular fans - absolutely worth the investment!"
Andreas Kolar
AICE Lite Plus Neck Air Conditioner

Great for those with medical sun issues

"Love It!! I have not been able to get out in the sun for a few years due to issues stemming from medications I have to take. The Aice has helped the over heating and I've been able to get out to walk like I used to."
Kate B
AICE Lite Plus Neck Air Conditioner

Good for travel

"As a frequent flyer, the AICE LITE's 3-day delivery and Indonesia heat performance impressed me. Lightweight yet powerful—even on low settings, it cools effectively. Max mode drains battery faster, but continuous charging (with a power bank) ensures all-day relief. A no-nonsense essential for hot climates."
Adam
AICE Lite Plus Neck Air Conditioner
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HELP CENTER

Let us know how we may help you?
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Frequently Asked Questions

Warranty

Our Service

Shipping & Returns

Product

What is the warranty period?

18 months from delivery date (proof of purchase required).

What does the warranty cover?

Manufacturing defects and non-user-induced malfunctions (excludes physical damage, liquid exposure, or unauthorized repairs).

How to claim warranty service?

Email support@ranvoo.com with:
  • Order number
  • Fault video
  • Product label photo

Is there international warranty coverage?

Official website orders qualify for global warranty; third-party purchases are region-limited.

Who pays for repair shipping costs?

We cover round-trip shipping for valid claims (user-responsible for non-warranty cases).

Do you offer custom sneaker designs?

Yes! We provide a customization service where you can create a unique pair of sneakers with personalized colors, artwork, and designs. Our expert artists will bring your vision to life. Contact us for pricing and customization options.

Can I interact with the instructor or other students during the course?

Most online courses provide avenues for interaction with instructors and fellow students. This can be in the form of discussion forums, live Q&A sessions, or dedicated community platforms. The level of interaction varies across courses, so it's worth checking if the course offers opportunities to connect with instructors or fellow learners if that's something you value.

How long does delivery take?

US/UK/JP orders: 1-5 business days
EU orders: 2-7 business days
International: 7-15 days (excluding customs clearance)
For details, see our shipping policy  

What if my product arrives defective?

Report within 48 hours of delivery for free replacement (unboxing video required).

What’s the return policy?

Unused items may be returned within 30 days. For details, see our return policy  

What’s the difference between models?

Visit our "Compare Models" page of our website for specifications. For details, see here

Why is my device's battery life not as long as stated in the product description?

The battery life of the device varies depending on environmental factors such as temperature and humidity, as well as usage patterns and power settings. The duration mentioned in the product description is based on maximum lab test results.
Please ensure that under moderate power settings (neither the highest nor lowest temperature setting, and not the fastest fan speed), the battery life should last at least 3 hours. If the device runs for less than 3 hours on a full charge under moderate usage, please contact us.

Why does my device shut down or not charge fully during the first use?

Since the device has not been used after production, the battery needs activation and charge-discharge cycles. Please ensure you use the official power cable and charge it for at least 5 hours during the first charge, even if the battery indicator shows 100%. If the issue persists after multiple full charging attempts, please contact us.

Any other questions?

Available: Mon-Fri, From 9 AM to 6 PM (UCT/GMT+08:00)