Frequently asked questions

• What is your shipping policy?

  We offer free standard shipping to all US orders. Standard delivery takes 3-7 business days after order confirmation, and expedited shipping options are available at checkout for faster delivery. All orders are processed within 1-2 business days.

• What is your return policy?

  We offer a 30-day free return policy for all US orders. If you are not satisfied with your purchase, you can return the item in its original, unused condition within 30 days of delivery for a full refund or exchange. Return shipping is covered by RANVOO for all eligible returns.

• What is the warranty for your products?

  ll RANVOO products come with a 1-year manufacturer warranty against defects in materials and workmanship. If your product has a manufacturing issue within the warranty period, we will provide a free replacement or repair, at no extra cost to you.

• What payment methods do you accept?

  We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay for all US orders. All transactions are secured with industry-standard encryption to protect your payment information.

• What is the difference between AirJet X5 and AirJet X3?

  The AirJet X5 outperforms the AirJet X3 in every key technology. If you have no oral issues, the X3 provides basic daily protection. However, if you suffer from bleeding gums, bad breath, gum recession, or wear braces, the AirJet X5 is highly recommended for deeper cleaning and better oral care.

• Ranvoo products professional and reliable?

  We are a technology-driven innovation company. The AirJet X5 is not a marketing product, but one with real, proven technology. It has obtained ADA certification, and multiple medical papers confirm that its air-cleaning technology delivers more than double the cleaning power compared to traditional methods.